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Frequently Asked Questions

TWcabs's FAQ section covers information on airport and port transfers and charter services, allowing you to quickly find the answers you need and easily use TWcabs's services.

Airport/Port Transfer FAQs

To ensure the appropriate vehicle and driver are arranged to meet your needs, all bookings must be submitted and fully paid at least 24 hours prior to departure.

We currently accept credit cards (VISA, Mastercard, JCB) and bank transfers.

To make changes to your booking, please go to "My Account" > "Order History," select the relevant order, click the "Request Change" button next to the item you wish to modify, and then fill out and submit your request.

Order Modification: You must contact customer service no later than 60 minutes before your scheduled departure time. If you modify the order less than 60 minutes before your scheduled departure time, TWcabs will make every effort to dispatch a vehicle, but if this is not possible, TWcabs reserves the right to cancel the order.

Order Cancellation: You can submit a change request no later than 6 hours before your scheduled ride time through the function on the order history page; if the time limit has been exceeded, please contact customer service for assistance. If the driver has already departed, a NT$300 empty trip fee will be deducted, and the remaining amount will be fully refunded.

24-hour around-the-clock transfer service with no extra charges for early-morning or late-night trips.

For airport/port pick-up service, please enter the scheduled arrival time of your flight or ferry. The driver will monitor and wait around the airport/port area based on the actual arrival time.

For airport/port drop-offs, we recommend arriving 2 hours prior to your scheduled flight or ferry departure time, or 3 hours prior during the Lunar New Year or consecutive holidays.

Example: If you are departing from downtown Taipei to Taoyuan Airport (approx. 60 minutes travel time) for a 12:00 PM flight, we recommend arriving at the airport by 10:00 AM. Therefore, your scheduled pickup time should be set to 09:00 AM.

Passengers should carefully evaluate potential traffic conditions (e.g., congestion, multiple stops) and travel distances when selecting a pickup time. We cannot be held responsible for missed flights or ferries caused by factors outside the driver's control.

An additional fee of NT$100 applies to each extra pickup/drop-off stop. The system calculates the price based on the total distance of the optimized route sequence. The optimized order of stops will be displayed once the service is added to your shopping cart.

The driver's contact info and vehicle details will be provided the evening before your trip via Email and SMS. Please be sure to check these channels at that time.

As long as there are more than 24 hours between your completed payment and the scheduled pickup time, TWcabs is guaranteed to dispatch a vehicle to complete your transfer service.

The driver will track real-time updates based on the flight or ferry number you provided and wait around the airport/port area according to the actual arrival time. Please contact the driver as soon as possible after your arrival.