Last modified date: May 21, 2026
I. Website Reservation and Contract Validity
- When you place an order and complete payment according to the reservation process on the official website of Cheng Lu Technology Co., Ltd. (hereinafter referred to as TWcabs) and receive a reservation completion email from the system, it is equivalent to signing a "Passenger Car Rental Contract". You also agree that the driving service provided by TWcabs is covered by the traffic regulations of the Republic of China and compulsory motor vehicle liability insurance and passenger liability insurance of five million per person. You also agree to abide by the "Online Car Booking Terms (hereinafter referred to as the Terms)" and "Booking Instructions". To ensure your rights and interests, please read the following Terms carefully.
- If the service is not booked through TWcabs's official website, TWcabs bears no responsibility whatsoever.
- If the person making the booking is not the passenger, they will act as an agent and are obligated to fully inform the passenger of all booking requirements and restrictions for each itinerary. Once the booking is completed, its legal effect applies to the passenger, and the company will not accept any subsequent claims from the passenger based on lack of knowledge or understanding.
- From the date of payment to the booking time, if more than 24 hours have passed, TWcabs guarantees that vehicle service will be arranged.
II. Airport/Port Drop-off Service Booking
This service refers to picking up from the first address you specify and stopping at the addresses filled in on the order, finally arriving at the designated airport or port; the first address filled in on the order will be used as the booking time.
- The driver will contact you 10-20 minutes before the scheduled pick-up time. Please ensure your mobile phone is reachable. You can also contact the driver proactively.
- The maximum driver waiting time is 30 minutes from the booking time. If you need more time, please contact the customer service center. If the driver waits for more than 30 minutes and neither the driver nor customer service can contact you, TWcabs reserves the right to cancel the booking, deducting a NT$300 empty trip fee and providing a full refund.
- In case of unforeseen circumstances, TWcabs reserves the right to change the dispatched vehicle. Please check the latest vehicle and driver information again via email or SMS before boarding.
III. Airport/Port Pick-up Service Booking
This service refers to picking up from a designated airport or port and stopping at the address filled in on the order.
Based on flight/ferry schedules:
- Regardless of whether the flight/ferry is early or delayed, TWcabs will continuously update the schedule, so there's no need to worry about time changes.
- The driver will wait for 90 minutes from the actual arrival time of the flight/ferry. If you need to extend the waiting time, please contact customer service.
- If the driver and customer service are unable to contact you within one hour of your actual flight/ferry arrival time, TWcabs reserves the right to change the dispatched vehicle. If customer service is unable to contact you after more than 180 minutes, TWcabs reserves the right to cancel the order, deducting a NT$300 empty trip fee and providing a full refund.
Based on the specified time:
- The driver will wait for 90 minutes from the specified time. If you need to extend the waiting time, please contact customer service.
- If the driver and customer service are unable to contact you within 30 minutes of the specified time, TWcabs reserves the right to change the dispatched vehicle. If customer service is unable to contact you within 180 minutes, TWcabs reserves the right to cancel the order, deducting a NT$300 empty trip fee and providing a full refund.
- When you have entered the correct flight/ferry information and the specified time matches the scheduled arrival time, the terms and conditions above regarding "based on flight/ferry schedule" will apply.
- If your flight/ferry schedule is earlier or you complete your business earlier, after you contact customer service, the customer service center will do its best to coordinate and dispatch a vehicle to serve you. However, if no other vehicle is available at that time, the original appointment time will be maintained.
- For flight/ferry delays exceeding 30 minutes: the actual arrival time will apply, in accordance with the terms and conditions above under "Based on Flight/Ferry Schedule".
IV. Order Modification and Cancellation
Order Modification:
- Once an order is placed, you cannot modify the order details yourself. If you need to change any information, please submit a change request through the function on the order history page or contact customer service for assistance in updating the order.
- You must contact customer service no later than 60 minutes before your scheduled departure time. If you modify the order less than 60 minutes before your scheduled departure time, TWcabs will make every effort to dispatch a vehicle, but if this is not possible, TWcabs reserves the right to cancel the order.
Order Cancellation:
- You can submit a change request no later than 6 hours before your scheduled ride time through the function on the order history page; if the time limit has been exceeded, please contact customer service for assistance. If the driver has already departed, a NT$300 empty trip fee will be deducted, and the remaining amount will be fully refunded.
V. Traffic Violation Legal Liability
- Passengers must wear seat belts as required while the vehicle is in motion. This will be handled in accordance with Article 31, Paragraph 1 of the Road Traffic Management and Penalty Ordinance.
- Passengers must use child safety seats as required while the vehicle is in motion. This will be handled in accordance with Article 31, Paragraph 3 of the Road Traffic Management and Penalty Ordinance.
- In the event of a traffic violation ticket, the driver is responsible if the violation is at fault; the passenger is responsible if the violation is at fault.